↑ Return to Contact Us

You Said, We Did

On this page, we publicly share some of the comments we receive from local people and the action we have taken to improve our healthcare services in Erewash. Comments come from various sources, including complaints, PALS, patient representatives (such as LINks), website enquiries and suggestions made by people during our public engagement events. If you would like to share anything with us, please click here

                                                                                                                                                                                                  

You said

In September and October 2011, we held two public events to engage and involve our residents in Erewash on what our mission, vision and values would be as a Clinical Commissioning Group, and for the public to prioritise our long list of key objectives created by our clinician leads.

You said you were happy with the mission, vision and values and helped prioritised our objectives from 1 to 10.  You also asked us to add 2 more priorities that were not on our list – Access to Primary Care Practices and Mental Health (including drugs and Alcohol services).

We did

We would like to thank you for your help on prioritising our objectives and we changed our commissioning plan for 2012/13 to reflect your priorities labelled 1 to 10.  In addition, we added Primary Care Access and Mental Health into our plan, and have set a number of objectives for delivery during 2012/13 and beyond on these areas.

                                                                                                                                                                                                   

You said

Mrs S complained that she had arrived late at an appointment at the hospital, due to the Ambulance not picking her up at the right time.

We did

As lead commissioners, we arranged a meeting between Mrs S and the Patient Transport Service, NSL.  NSL apologised to Mrs S in relation to this incident, and explained issues they are having due to the new booking system and some staffing and that they hope situations where patients arrive late would be at a minimum, although due to transport dealing with individuals sometimes reasons for being late for appointments are out of our control i.e. traffic, weather, patients wellbeing etc.

Mrs S thanked NSL for taking the time to visit and appreciated the information that she had been given, and was happy with the outcome.

                                                                                                                                                                                                   

You said

Mrs Jasbir Dosanjh of LINKs raised concerns received from a member of public about the lack of easy reading information in practices for people with learning disabilities. 

We did

A Learning Disability Help Facilitator is to be organised to visit practices to obtain an objective view as to what is required, and make the necessary changes. 

                                                                                                                                                                                                  

You said

Sometimes we or our GPs don’t know what services are available at Ilkeston Hospital and we end up having to go to Derby or Nottingham Hospitals instead.  We want to go to our local hospital if we can.

We did

To support our patients and residents, and our GP Practices, we have now added a link on our Erewash CCG website which on clinking will direct you to all the services that are available at Ilkeston Hospital.  We are looking to do the same for Long Eaton Health Centre.