Erewash Clinical Commissioning Group (ECCG) has developed a new process for managing quality & patient safety concerns, incidents and issues. This process has been developed as a response to national drivers, such as learning from the Francis Report and evidence based good practice.
It provides a single point of access to raise service concerns with regards to quality and patient safety issues and it will be used to identify areas/services that need to improve patient safety and experience.
It will also facilitate improved communication, identify themes and trends, and inform commissioning decisions. Anyone who is a stakeholder in services commissioned by Erewash Clinical Commissioning Group (ECCG) has access to this process
For details of the Serious Concerns process click here
Please use the Service Concerns Form to report areas which you feel need further investigation – either in terms of quality and safety or contracting, such as coding / counting / double charging / inappropriate patient pathway used or referrals etc.
Give us as much information as you can then post or email the form to:
NHS Erewash CCG
Toll Bar House
1 Derby Road